Below are the most Frequently Asked Questions.
Scroll down the page to read "About Us".
1. Why Party Masters?
Most importantly, we listen to YOU. Each event is unique so it's VERY important we understand everything about your event and what you envision. We are highly regarded and respected for helping our clients with all minor and major details of their event and most importantly, help you save money and stay within your budget. Our expert, award winning staff have years of experience at any Wedding, Bar Mitzvah, Bat Mitzvah, Birthday Party, Anniversary, School event, Company events and much more. We also have been praised for our outstanding customer service in our office and that is very important to consider since all of the event planning details must be nailed down and organized well before your event date.
Our knowledgeable representatives will spend the necessary time with you throughout the planning stages, and our professional staff will treat you and your guests with first class personal service and respect, from the minute you contact us until the end of your event. Our entire staff of experienced, knowledgeable, & professional MC’s, music DJ / VJ entertainers, Photographers, Videographers, Photo Booth Operators, Lighting experts and party planners know how to make your event an event to remember. We hand select our staff and provide individual training (if needed), so they are at the top of their game at your event. Best of all, everyone benefits (especially you and your guests) from the fun & passion each Party Masters' staff member brings with them to each event, making your event a huge success and memorable! Bottom line… WE MAKE IT HAPPEN!
2. Do you offer FREE price quotes?
YES! Provide us with all of the details of your event including the date, time, location and services (and options) you want, and we will provide you with a written quote sent to you via email (or text if you request).
To get started complete our quick quote form: HERE
For faster service, contact us by calling us at: 480-947-6500
3. Is an AGREEMENT required?
YES! To confirm your event with Party Masters, we require you to sign and return our “easy to read and understand” contract (booking) agreement along with a 50% deposit (we accept all major credit cards and PayPal). In fact, you should always sign an agreement with any service/vendor you hire. This protects you as well as the company you hire. It’s very important that both sides agree on the price and services. We strongly suggest you READ YOUR SERVICE AGREEMENT completely, before signing it, with ANY company, before making a payment. Know all terms and as ask any questions if you do not understand or agree with it. If you require something specific, make sure you get it in writing. Understanding the terms of the agreement will help you avoid disappointment on the day of your event.
4. Is a DEPOSIT required?
YES! A 50% deposit is required, along with a signed agreement, to confirm our services for your event. For payment, we accept all major credit cards and PayPal. We will accept payments via check from local and national companies, schools and other establishments. For private events (weddings, birthdays, Bar/Bat Mitzvahs, etc), we will accept a personal check outside of 30 days from your event date. No personal checks will be accepted within 30 days from your event date.
The BALANCE is due within 10 days from your event date, unless alternatives are agreed to with your sales person.
5. What is your REFUND Policy?
We do offer a refund if you cancel. Here are the terms, which are also provided to you in our service agreement.
If cancellation is made, for whatever reason, MORE THAN 180 DAYS of the event date, 50% of the deposit amount on your agreement will be refunded.
If cancellation is made, for whatever reason, WITHIN 180 DAYS of the event date, the FULL amount of your deposit will be forfeited.
If cancellation is made, for whatever reason, WITHIN 90 DAYS prior to the event date, 100% of the total amount will be forfeited. NO refund will be provided.
ALL CANCELLATIONS MUST BE IN WRITING and submitted by the purchaser that signed the agreement. No verbal cancellations will be accepted.
Please READ YOUR agreement for details on this subject and others. If you have a question or concerns, please call our office to discuss it in detail. We want you to be comfortable with the agreement and our policies.
NOTE: Any money forfeited, due to a cancellation, can be used towards a future event, pending availability, up to one year from the date you cancelled your event. Funds are Non-Transferrable.
6. What time do you ARRIVE?
Depending on the set up and services you contracted us for, depends on the amount of time we will require to set up and test everything. A typical event using our basic DJ or Photo Booth services, requires 45 to 90 minutes prior to your event start time. If you add extra lighting effects, video screens, or trusses, our set up time is typically 2-3 hours prior to your event start time. For our Photography and Videography services, arrival time is 15 minutes prior to your event start time.
We SET UP and BREAKDOWN on our OWN TIME. So, whatever time your event is scheduled to start, we will arrive PRIOR to that start time to set up and test everything, so we are ready when your first guest arrives. We breakdown AFTER your event concludes and typically much quicker, taking approximately half of the set up time. You are NOT charged for set up and breakdown time.
7. Do you have a TRAVEL FEE?
We do not charge for a "Travel Fee" unless your event takes place outside of a 50 mile radius from central Phoenix. For example, if your event is in Wickenburg, Prescott, Payson, Sedona, Flagstaff, Tucson, just to name a few, there is a travel fee, which is different for each location. We can explain this to you in detail when you are getting a price quote.
8. What if my event is OUTSIDE?
We do many events outside, even in the summer. We require our equipment is set up in COMPLETE SHADE at all times, any time of the year. Unfortunately, the powerful hot sun can shut down any electronic equipment or device (like your cell phone). Therefore, if you are planning on having an event in the warmer months, outside, we will discuss the set up requirements with you in greater detail and explain the issues "heat" could effect the electronic equipment.
If you plan an event and it's outside, and it rains or it's too windy or any inclement weather appears, and need to cancel, what happens? First, you should ALWAYS have a "Plan B" since nobody can control the weather. Our booked events are "rain or shine" events, meaning we will show up ready to set up and work, but not in the rain, so YOU should have a "Plan B" in place incase this happens. If the party is cancelled, due to inclement weather, your full amount will be lost, unfortunately. BUT, we don't want all to be lost. Therefore, we are open to discussing a postponed event date, pending our availability for the services you booked.
9. What do you REQUIRE at the setup location?
For the DJ. Lighting effects, Video equipment and Photo Booth services, we require a grounded 15 Amp dedicated (standard) outlet within 20 feet from the setup area(s). Depending on the amount of services you are using, will determine the amount of power required. For our DJ and Photo Booth services, we require one 6 foot (banquet style) table w/ linen or a table cover. The DJ area requires a space at least a 6' x 10' space and the Photo Booth requires at least a 8' x 10' space. We also require FLAT GROUND (flooring or carpeting) for the set up area. We can not set up on a slope or on gravel, dirt, or most grass. Fake (synthetic) grass is fine as long as it’s completely flat.
10. Does the DJ take music REQUESTS?
YES! We take music requests from you and your guests. It's important we understand the music (type(s)) you want played at your event. Each event is unique, so we will tailor the playlist around your requests.
Once you officially hire us for your event, we will provide you with your own custom client area (with a login and password). This is where you can create a playlist of songs under "Must Plays", "Custom Requests (played at certain times during the event)" and "Do Not Play". You can also search for a specific artist or song title and listen to a small sample of these songs so you know it's the correct song, to add to your list.
11. Can I talk or meet with my DJ prior to the event?
YES! In fact, we strongly suggest that you speak to your DJ about a week prior to your event date, once you complete your music requests, timeline, and planning form in your client file, online. We can arrange this through our office to make this easy for you.
12. What PHOTH BOOTH experiences do you offer?
We offer the most popular photo and video booth experiences. All of our Photo Booth services include everything you need, including staff to run the equipment There are many Optional Upgrades you can add to each service. To see all of the details on all of the Photo Booth experiences, go to our Photo Booth page, HERE.
13. Does the STAFF take BREAKS?
NO! We do NOT take breaks, unless it's necessary to use the "Facilities" for a few minutes. The DJ can play music and program to play the next song automatically, if he/she doesn't return in time. So, the music will never stop. The Photo Booth operator might have to "pause" the photo booth photos for a few minutes, but we try to wait till there is a break (something else is going on at your event).
14. Can you provide me with REFERENCES?
Yes, of course. We have thousands of satisfied customers (private and corporate/company events). Ask us, and we will email you a list of people you can contact directly.
15. Do you have any REVIEWS online?
Yes, we do and we encourage you to search online for any comments and feedback. Yelp!, Google, Facebook, and any other online service that provides review for businesses. We encourage you to read them all and compare our previous customers comments to others. Do your homework!
Any information collected through this site, or provided to us in your client file, will not be shared with any other parties or entities. Credit card information is never held on our servers. In fact, we never see it or can see it, which is processed using 3rd party applications (i.e. PayPal) to process all credit card transactions.
We respect your privacy!
Still have a Question?
Party Masters Events + Services LLC is locally owned and operated by Andrew Starr. Andrew was born on the East coast. Originally from Philadelphia, where he arrived in Arizona to attend Arizona State University for broadcast communications. While at ASU, he began his mobile DJ work on the weekends where he performed at ASU college parties and eventually expanded his talent to weddings and company & private functions. He also worked at various popular night clubs and produced his own weekly radio show (nationally syndicated) called Hot Mix which aired locally on 104.7fm (KZZP/KISS) in Phoenix and 93.7fm (KRQQ) in Tucson, plus over 350 radio stations in the US and around the world.
Traveling the country and learning from others in the event and party planning industry, Andrew spent time in various cities to learn about this great industry, traveling to Miami, Seattle, Los Angeles, Nashville, Chicago, and many other cities.
With Andrew's experience and knowledge in event planning and party planning, since 1983, the staff at Party Masters are trained by the best and most passionate people in the industry. We are the leading event planning and party planners in Phoenix and throughout Arizona. We cover event planning in Scottsdale, Tempe, Chandler, Glendale, Casa Grande, Sedona, Flagstaff, Prescott, and all cities in Arizona We make every effort to provide great customer service and help you plan your event to make it exactly what you envision. We are focused on your event from the time you contact us until the last guest leaves your party. It's very important to us to know that everyone had a good time at your event and they talk about the next day and weeks/months/years after.
We strive to do our best to provide the best customer service and entertainment services for each and every client. Our goal is to make each event better than the last, and with our experience it has been a proven success, and you benefit from it. Honestly, our prices are not the cheapest, nor the most expensive. However, we are at the top of our game when it comes to providing excellent services at your event and 1st class customer service prior to your event. As the old adage goes: “You get what you pay for”, and we believe you will see the difference with Party Masters Events + Services compared to others.
Party Masters Events + Services provides professional on-location mobile Disc Jockey, Videography, Photography, Green Screen Photo booth Rentals, Video booth rentals with Green Screen, Photo Montage – Slide Show services (PixVid™), Casino game rentals, Video game rentals and Arcade Game rentals, Glow table rentals, Party Rentals & Party Planning services for any occasion throughout Arizona. We also offer specialty items such as: LED uplighting effects, Photo Booths, Green screen, jazz bands, and a full array of LED up-lighting effects for any occasion. Our Phoenix DJ service and Phoenix Party Planners, made up of professional entertainers and experienced party planners, have thousands of events under our belts, for over 25 years. Our AWARD WINNING First-Class customer service, for on-site party planning and party rental services, made Party Masters the most referred music entertainment and party planning, event planning, and party service company among resorts, party planners, wedding planners, event planners, consultants, and previous customers. Get a FREE price quote and check your event date availability and schedule your FREE No-Obligation personal consultation meeting with one of our in-house event sales team members.
We Make Memories Happen
We understand that your special event is a once-in-a-lifetime celebration—whether it’s your wedding day, anniversary, a monumental birthday celebration or corporate event. When you choose Party Masters Events + Services to entertain at your event, or help plan your event, you are choosing a partner to help make your event as memorable as possible.